Customer Experience Fundamentals

    11.500.000 VND 11.500.000 VND 11500000.0 VND

    11.500.000 VND

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    16  hours (8 hours/day)
    On Demand
    Floor 10, Sun Wah Tower, 115 Nguyen Hue Street, Ben Nghe Ward, District 1,  Hochiminh City

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    Course description

    Identifies the growing need for organizations to become increasingly customer-centric in order to guide strategic decisions

    Provides an in-depth understanding of customer experience (CX) concepts, particularly segments, personas and customer journey maps, which allow for a 360o view of the customer. Provides knowledge and hands-on experience on the introduced aspects of CX, as well as experts’ insights into how these work in practice

    Meet the Trainer Team

    Company team

    Nguyen Tuan Hong Phuc

    Partner, Advisory

    Company team

    Nguyen Quoc Dang Khoa

    Manager, Advisory